Site Details: 1888orchids.com

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Reviews for this site

Jade Cryingwolf May 09 2008

If I could give this company LESS THAN 1 STAR, OR "MINUS 10 STARS", I would.: On May 2, 2008, I ordered 2 orchid plants with overnight shipping to my Mom for delivery on May 7. She was going to be out of town at the end of the week and I wanted her to see them at her office before she left, for Mother's Day.

I placed the order, with overnight shipping, for a total of $224.73.

I received a shipping notification from UPS that the plants had been submitted for shipping. On May 7th. Not for delivery on May 7th. Also, the products were shipped UPS Ground, not Overnight, as I ordered (and paid $29.95 for).

I called at 4:15am upon receipt of this shipping notification and spoke to Philip. I was concerned to say the least. I asked why no one had bothered to call me to tell me the shipment would be late, and asked why it was. Philip said, "We're really busy. Sorry."

I asked where the plants were shipping from. He told me they were shipping from Vista, CA. I thought that was pretty funny (NOT REALLY), that I had paid $29.95 for Overnight shipping & delivery (and ON-TIME SHIPPING & DELIVERY), to the same city. I asked if they could just DELIVER THE PLANTS (ie: drive them over to my Mom's office, since they screwed up, and also since the address I now see listed on their website is less than 6 miles away from my Mom's company). Philip said no, but he would credit the shipping.

It's now May 8th, and I have not received a shipping credit.

My Mom also received her shipment today - ONE PLANT, NOT TWO, AS ORDERED.

I called these jerks several times before their posted closing time of 6pm - their voicemail picked up. Surprise, their voicemail box is FULL (I imagine it's full of complaints). I emailed them and have not received a response yet.

I am now going down to Vista tomorrow specifically to see what made its way to my Mom's office. Although she will not be there, I will inspect the one plant she did receive. I have already spoken to someone at the office who said it is substandard at best.

These people are going to have to issue a call tag to pick this plant up, as a start, because I am not paying for their terrible attitude toward me as a customer, nor for their crappy service.

I am issuing a chargeback through my bank tomorrow, first thing. This will not stand with me, as I am an avid orchid buyer, both for myself and as gifts for those I love.

I am disabled and this undertaking to Vista tomorrow is a real inconvenience, and I am furious that these people have been allowed to be in business as long as they have with all the horror stories about them.

I n addition to initiating the chargeback tomorrow, I will be contacting the Better Business Bureau, as well as seeking steps to contact the Merchant Account for 1888Orchids.com since I believe I have been defrauded at the very least, and that it is a common practice for these people, and that they have no intention of keeping their word to me as a valued customer, which is not only exhibited by their heinous actions, but also by their lie of crediting my account.

Do yourself a favor - stay far away from this company and everyone who works for it.

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1888Orchids.com - You and Me

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