Site Details: babyage.com

There have been 405 different Items from babyage.com listed 432 times at TTIW.

Furniture, travel accessories, nursing and feeding products, safety products, toys, mobiles, walkers and swings.

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Reviews for this site

Emily King February 05 2007

FALSE ADVERTISING! RUDE CUSTOMER SERVICE! TERRIBLE SHIPPING AND RETURN POLICIES!!!: I purchased a "Leap Froggie Armchair" (item #4003CH) from www.BabyAge.com on 1/17/07, order number 476935. What arrived on 1/23/07 was a plain white armchair. I called to complain on 1/24/07 at 9am. I was told that the "Froggie" part of the chair was a slipcover that was sold separately for around $20. Nowhere on their site, http://www.babyage.com/products/4003ch_kids_line_leap_froggie_arm_chair.htm?productid=29249, does it say that. My packing slip says "Leap Froggie Armchair" I've gone back to the site and I can not find where to buy this slipcover. The chair in the picture has frogs on it and yellow and blue patterns which is false advertising. I eventually, after calling three times, got to talk to a woman named Matilda. She told me that they were "bending over backwards" by agreeing to send me the slipcover at no charge. That's not true, I purchased a chair with frogs on it all they are doing is sending me what I paid for. The company has flatly refused to send it to me in any expedited way, this problem is their fault and I felt that they needed to make good on their advertising, I should have all of what I bought and it's their responsibility to get it to me in a timely manner. The representative I was transferred to, Matilda, was quite rude to me. She refused to transfer me to her supervisor when she refused to ship the piece they left out of my order in a timely manner. She refused to tell me the name of her supervisor so that I could call back and be transferred from someone else. She also told me I was being irrational, I don't appreciate being insulted and it is not irrational to think that when you purchase something from a company that you should receive the entire item. Then she hung up on me. The customer service policies of this company need to be looked into, it's never a good business practice to insult your customer.

They have finally added a note about having to buy the cover separately, this took them 3 weeks to add.

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Jim Jones March 12 2008

Avoid BabyAge.com!!!: These guys have terrible... TERRIBLE... customer service. I place an order. My email confirmation indicated a delivery time of 4-6 weeks. I immediately emailed requesting order cancellation and followed up the next day with a phone call. I was told that the order was canceled. The item was shipped anyway and BabyAge.com refuses to accept any responsibility. They claim that this is a case of "buyer's remorse" and refuse to pay for return shipping. They shipped a canceled order and should make it right. Easily one of the worst online vendors I've ever done business with. SHOP ELSEWHERE!!!

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