Site Details: babybungalow.com
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I do not recommend this company.- I had a very bad experience w/ Baby Bungalow.
Basically I ordered a highchair, cancelled it, was charged for it, cancelled it again, was shipped it anyway, and then charged a restocking fee when I returned it. They were adamant that it was my fault it was shipped, and after numerous attempts to get them to waive the restocking fee (and pay for my return shipping), I had to give up. Turns out I was dealing with the owner so where else was there to turn?
Here's what happened. I'll let you decide who was in the wrong:
Sept 5 - I ordered a Svan highchair
Sept 5 - I was told chair would not be shipped until October 1.
Sept 9 - As my 9 month old baby was in need of a chair immediately, this was not suitable for me and I therefore cancelled my order. I received confirmation of my cancellation.
Oct 9 - A charge for the highchair appeared on my Visa.
Nov 16 - I corresponded with BB that I had been charged for the chair and that I had cancelled it 2 months earlier. They gave me an address to return it to, acknowledging again the cancellation.
December - I checked at the shipping address I had given Baby Bungalow and no highchair had arrived.
Jan 6 - I wrote another email to BB, stating that the highchair had never arrived.
Jan 15 - BB sent the highchair.
Feb - I returned the chair and was charged a restocking fee of 20%.
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