Site Details: fotoconnection.com
There have been 23 different Items from fotoconnection.com listed 26 times at TTIW.
Reviews for this site
BEWARE Fotoconnection. Bait-n-switch, upsellers.- My girlfriend ordered a $154 Sony camera. She received an email stating that we needed to call back. That's when the "customer service" rep, SAM, proceeded to upsell her on a battery and a variety of other stuff. When she just told SAM to cancel, he threatened her with other charges (a 15% restocking fee even though the order was JUST placed. The restocking fee is discussed on the website in terms of returns, NOT canceled orders.) SAM also proceeded to "sweeten" the deal by adding a warranty and a camera cleaning case, even though none of it was asked for nor wanted (classic sleazy sales practice.)
At this point, my girlfriend was very upset at SAM and asked for a manager. He transferred her around and around and then answered the phone himself as "the manager." She called him on it and said, "You're not the manager." He answered, "Today I am."
"Then why didn't you just say that at the beginning?" This was going on for 10 minutes as I sat beside her. She was in near tears at being treated so badly.
Eventually my GF relented and bought the $154 camera for $244. I told her not to do it and not to let them get away with this, but she was in tears from being bullied by SAM. Nope, *I* won't let them get away with this HORRIBLE behavior. STAY AWAY, Consumer. Stay FAR away. I wish my GF would've told me what she was doing before I walked in on her upset, but the camera was my Xmas gift. Otherwise, I would've told her to read the review of this sleazy retailer.
Pleasant, easy transaction as expected.- I felt compelled to write this review because of the GOOD experiences I have had with FotoConnection.
An internet search will bring up a number of unfavorable reviews for FotoConnection, but I feel these reviews must be looked at with the realization that only unhappy people write the majority of the reviews. Many of these people don't understand the circumstances that made the transaction appear to go badly and what they themselves did to make the experience an unhappy one. There are thing you must do to assure you have a good experience.
I purchase high end camera equipment and I always do a lot of research before making a purchase. When I buy I know what the honest value of the merchandise is and FotoConnection is usually right on target with their pricing.
Before I call FotoConnection to make the purchase, I make a list of exactly what I want and what the price is. This eliminates any confusion when I place my order.
My last purchase was made with Victor and I had a very pleasant experience working with him. I described what I wanted and Victor made sure he had each item entered correctly. He even mentioned the two for one battery special that was going on and I got a free Canon battery!
Victor suggested several additional accessories I might want or may have overlooked, but a simple no thank you was all I needed to say. There was no high pressure sales pitch.
Victor and I settled on the method of shipping and the items have arrived on the days we discussed in advance. There were no problems. The equipment was well packaged and arrived in excellent condition.
This is my second camera purchase with FotoConnection and both purchases went without a hitch. I made sure I knew exactly what I wanted in advance and made sure I knew when the product would ship.
FotoConnection kept me well informed on the shipping progress by sending multiple e-mail UPS shipping notices with tracking numbers. All I had to do was click on the tracking number and a few moments later I knew exactly where my package was.
Don't make the mistake of thinking that FotoConnection/UPS will leave your camera on the front porch if you are not home when the delivery is scheduled. The package is to valuable and you have to be there to sign for it, so plan ahead. That is your responsibility. They call the day before to tell you that your package will be delivered and you must sign for it.
I am sure some folks have had problems in the past and have been very vocal about it. Go to the reviews on Sears and you wouldn't believe they could possibly still be in business! It is a fact that the satisfied customers never write a review so you have to expect to see only negative information from unhappy people.
If you do your home work, know exactly what you want and make sure that you and the sales person agree on what has been transacted I would be very surprised if there are any problems. I have not had any problems with FotoConnection and I doubt you will either.
I am a satisfied repeat customer and will do business with FotoConnection in the future.
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