Site Details: halloweenexpress.com

There have been 33 different Items from halloweenexpress.com listed 36 times at TTIW.

Reviews for this site

deface deface October 14 2008

Bad Customer Service: I ordered a costume from them, and received a different costume than the one pictured. I contacted their customer service department, and they refused to issue a refund or a credit. They then decided to stop responding to any further emails that I sent them. Extremely bad customer service.

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Nicole Smith November 01 2009

Horrible service: If my review can get 1 person to think twice about having an experience like mine using halloweenexpress.com than it will be worth it.

I placed my order more than two weeks before Halloween. I had surfed on the internet all night to find the one Skeleton costume that my 6 year old son wanted and in his size. Finally, I found one available at halloweenexpress.com so of course I order it right away. The package arrives 1 week before Halloween, not only is the costume not the same one on the website (this skeleton costume did not have the arms painted on and the feet dangled where they kids shins are which is why my son wanted the other costume, it had arms and the feet went down all the way to the feet), they gave me a large instead of a medium.

I contacted them immediately to let them know, the tone in the customer service reps emails were rude. Finally, they say they will go ahead and send me the right size.
Three days before Halloween I get an “update” email, they don’t have that costume in stock anymore. They tell me if I want my money back, I have to send the other costume back and eat the cost of shipping. I sent about four emails demanding they refund my money since they sold a costume they didn’t even have in stock and then sent me the completely wrong costume and size. I never got a response and I had to go buy another costume for my son (even though I was broke). NEVER DO BUSINESS WITH HALLOWEENEXPRESS.COM!!!!!!!!!!

Funny, even after they said they didn’t have the costume in stock, it continued to show as available on their website. I wonder how many others ordered it and got the wrong one and had to disappoint their child.

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Most Popular Items

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Sally ''Nightmare Before Xmas'' Costume - $30.99

Price: $30.99
From: halloweenexpress.com

Wished 4 time/s from halloweenexpress.com.

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